So we are all on the same page. :)
When player spam with socials, if you wish you may send to prison, but not rules please.
Players can mute socials for a bit if they do not wish to be spammed with them. The socials do not show up in the chat logs, so there is no way of verifying a social spamming report unless the player makes some type of comment that they are/were spamming socials.
Since players can mute the socials if they do not wish to be spammed, it's not really a big deal. So Prison is ok, especially for those who absolutely and totally will not stop, as well as a mute of some type if they just keep it up time and again after returning from prison.
Rules is basically a 1 time send for those players who don't seem to be able to understand what rules are. There are only I think 3 sets of questions, so they should not really be sent more than 3 times. If they are quite young, please do not send to rules, try to explain the rules to them. The young kids can't ever get off Rules, as they don't understand the Game rules. Just mute those over and over until they either learn to follow the rules or let them play quietly. *laughing out loud!* :)
Mutes are usually much more effective than Rules isle. Mutes can start at 5, then 10, 15 or 20, 30, 45, 60. Sometimes 5 minute reports are deleted as those are basically just a "heads up" please follow rules. If they continue after that then violations can be assigned. So if you mute as the above, probably: 0 for the 5, 1 for the 10 or 15, then 1, then 2, then 2... The violations will start adding up and end up with a temp ban.
For those who are sent to Rules for minor issues over and over, the reports are frequently deleted. Rules has no meaning for those players, and they got a 20 minute mute instead of the 5 or 10 they should have received.
And as previously stated, we delete social spamming unless the player admits it in chat since we can't see it. Prison isle is ok, but it's a very minor offense since players can mute socials and block the spamming.
Many of the current players for this game are now young children. The older ones are frequently on HI2. *laughing out loud!* So we need to be a bit more patient, tolerant, and helpful. :)