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VIEWING MOD FORUM THREAD: Moderators Please Read :)
REPLY: (by DesertPaint) Mar 6 2010 12:24pm
When players are being harassed, or mobbed, or scams are happening, please ask the players to file abuse reports. When they just email support there is no chat, date or time saved and we can't do anything about it. I will try to research for the sub or pawneer order scams, but that's about all since those involve real money.

Basically support is for technical problems, questions about the game, such as "Why am I banned." Or a new username... things like that. They may also ask for clarification on rules, or explanations if they don't understand the why. But anything that deals with rules being broken really needs to go in an abuse report so the chat, date and time are saved. If it wasn't caught I can go back a bit and search for it, but it does need to be rather timely... *laughing out loud!*

Subscription scams can be in support mail, but an abuse report at the time is also super helpful (really needed.) It saves tons of time trying to figure out when what happened and with whom. :S

When players email in and say Player1 stole from me, or ganged up on me or something, basically there isn't anything I can do about it. I don't know what server they were on, I don't know when this happened... What time zone are they in... If they copy/paste the chat it doesn't work as basically that's hearsay, I need the logged chat from the chat logs for proof. Players can always edit copy/pasting and frequently do. :P *laughing out loud!*

Thankies :)

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